Accessibility Statement for Exmouth Town Council website

This accessibility statement applies to Exmouth Town Council’s website, which can be found at This website is run by Exmouth Town Council and Vibrant Pulse, (website designer,

How accessible this website is

We want as many people as possible to be able to use this website. That means you should be able to:

  • Magnify and zoom the website pages to 500% to make the font size bigger without any text spilling off the screen
  • Read the minutes and listen to audio recordings of Full Council, Planning and Finance meetings
  • Navigate most of the website using just a keyboard
  • Contact us using various methods including phone, email or webform

However, we know some parts of this website are not fully accessible:

  • You cannot modify the line height or spacing of text on website pages
  • PDFs open as an internet page and the text does not reflow when magnified. To magnify and reflow, you would need to download the document.
Feedback and contact information

If you need information on this website in a different format such as large print:
• Email:
• Telephone: 01395 276167
• Webform:

We’ll consider your request and get back to you in 5 working days.

If you cannot view the map on our ‘contact us’ page and wish to see us in person, please call or email us using the details above for directions to our office.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us:
• Email:
• Telephone: 01395 276167
• Webform:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our office is accessible by wheelchair users via lifts.
If you are attending a meeting in the Council Chamber as a member of the public, the Chamber has an audio induction loop.
Find out how to contact us:

Technical information about this website’s accessibility

Exmouth Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content and non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons:

  •  PDF documents:
    •  WCAG 2.1 Success Criterion 1.4.10 Reflow: PDF documents opening as internet pages which means the text does not reflow. This is not something we have control over but if you download the document, more accessibility options will be available to use.
    • WCAG 2.1 Success Criterion 1.4.9 Images of Text (No Exception): Documents that have been uploaded to the website as a scanned image, for example documents that have had to be signed in person, will not be able to be made completely accessible due to the nature of the document. These documents include, but are not limited to, Annual Returns and Precept and Budget information.
Disproportionate burden

In line with the disproportionate burden assessment, due to the size and resources available at Exmouth Town Council, there may be some older documents that are not in a fully accessible format. Where possible, we are happy to provide accessible alternatives on request.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
For example, we do not plan to fix any document that was published for information and are no longer considered to be in active admin use.
Any forms or guidance documents that are still in active use will meet accessibility standards. This also includes any new PDFs or Word documents of minutes and agendas for Council Committee and Working Party meetings.

What we’re doing to improve accessibility

We plan to identify and fix issues accordingly for each issue shown above.

Preparation of this accessibility statement

This statement was prepared on 10th September 2020. It was last reviewed on 10th September 2020.
This website was tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, internally using the accessibility software WAVE Evaluation Tool and High Contrast.